This Privacy Policy describes how ottersbachac.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below:

Ottersbach Enterprises.366 S Gardner St, Scottsburg, IN 47170 US

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

• Device information
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify.
  • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
    
• Order information
  • Purpose of collection: to provide products or services to you to fulfill our contract, process your payment information, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify.
  • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include physical, electronic, and procedural safeguards to protect your data against unauthorized access, disclosure, or destruction.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
• We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.

TikTok Pixel

Our website uses the TikTok Pixel provided by TikTok Inc. This is a piece of code that we have integrated into our website to help us understand the actions you take on our website and to measure the effectiveness of our TikTok advertising campaigns. Through the TikTok Pixel, TikTok may collect information such as your IP address, web browser, pages viewed, time spent on pages, links clicked, conversion information, and other actions taken on our website.

Purpose of Collection

We use the TikTok Pixel for the following purposes:

• To track conversions from TikTok ads and measure the effectiveness of our TikTok advertising campaigns.
• To create custom audiences for our TikTok ads based on your actions on our website.
• To deliver more relevant ads to you on TikTok and other platforms based on your interactions with our website.

Data Sharing and Retention

The information collected via the TikTok Pixel is shared with TikTok and may be used by TikTok in accordance with their Privacy Policy. TikTok may combine this data with other information they have collected from you. We do not control the data processing activities of TikTok, and we encourage you to review TikTok’s Privacy Policy for more information on how they handle your data.

Using Personal Information

We use your Personal Information to provide our services to you, which include: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
• Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

General Data Protection Regulation (GDPR)

Your Rights

If you are a resident of the European Economic Area (EEA), you have certain rights regarding your personal information. These include:

• The right to access the personal information we hold about you.
• The right to rectify incorrect or incomplete information.
• The right to erasure (also known as the ‘right to be forgotten’).
• The right to restrict the processing of your data.
• The right to data portability.
• The right to object to the processing of your data.
• The right to withdraw consent at any time where we rely on your consent to process your personal information.

To exercise any of these rights, please contact us using the details provided in the ‘Contact’ section above.

International Data Transfers

Your personal information may be transferred to and processed in countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.

Selling Personal Information

Except as otherwise stated in this Privacy Statement: we do not generally trade, rent, or share your Personal Information with third parties, we will not disclose any information that you ask us to keep confidential, and we will not disclose financial information unless you ask us to do so. In order to build the solutions for you, we may engage third parties to assist us, and, in connection with such assistance, we may provide them with Personal Information that you have provided and that is necessary for them to assist us.

We use third parties to maintain and store your Personal Information and to process any payment you make to us. Generally, these third parties are required not to use your Personal Information other than to provide the services requested by shop.thefurnaceoutlet.com.

We currently have subsidiaries and other companies under a common control (collectively, “affiliates”). We may share some or all of your Personal Information with these Affiliates, in which case we will require our affiliates to honor this Privacy Statement.

If our company or our assets are acquired by another company, that company will possess the Personal Information collected by us and it will assume the rights and obligations regarding your Personal Information as described in this Privacy Statement

We may disclose your Personal Information if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or respond to subpoenas or warrants served on Factory Furnace Outlet, or (b) to protect and defend the rights or property of Factory Furnace Outlet or users of our websites or our customers’ websites. 

California Consumer Privacy Act (CCPA) Rights

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA). These include:

• The right to know the categories and specific pieces of personal information we have collected about you.
• The right to request deletion of your personal information.
• The right to opt-out of the sale of your personal information.
• The right to non-discrimination for exercising your privacy rights.

To exercise any of these rights, please contact us using the details provided in the ‘Contact’ section above.

Data Retention

We retain your personal information for as long as necessary to provide our services to you, comply with our legal obligations, resolve disputes, and enforce our agreements. The retention period may vary based on the type of information and the purpose for which it was collected.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are frequent visitors.

We use cookies and similar tracking technologies to enhance your experience on our Site. By using our Site, you consent to the use of these technologies. You can manage your cookie preferences through your browser settings.

Cookies Necessary for the Functioning of the Store

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

Last updated: April 2025